Privacy Notice

Masoom Training Solutions; Pty Ltd 2011/000057/07
+27 11 807 2813 Email
21 Woodlands Drive, CountryClub Estate, Woodmead, 2128.
BBBEE Level 1 certified 
V5_updated 01 June 2023




Masoom Training Solutions, hereafter referred to as MTS, recognises that the personal information it receives is held in a position of trust. MTS seeks to fulfil that trust by adhering to general principles regarding the protection of personal information. The purpose of this Privacy Statement is to provide a summary of how MTS collect, use, share and otherwise process personal information, in a manner that is compliant, ethical, adheres to industry best practice and applicable protection of personal information legislation as enacted from time to time.

This Privacy Statement applies to all the personal information that MTS collects. However, some MTS collections involve types of data with special requirements (for example, health information) which require a different privacy notice. Whenever that is the case, MTS will make it clear that the privacy notice concerned is different from this Privacy Statement.


  1. Supplier Companies, hereafter referred to as Clients: Supplier Companies are suppliers of medical products to the healthcare industry and include pharmaceutical, IVD and medical device companies
  2. Company Representatives (CR), hereafter referred to as CRs: Company Representatives are employees of supplier companies and require access into healthcare facilities to sell, educate, support or maintain medical products.
  3. Client Point of Contact (POC), hereafter referred to as Client POC: The Client POC is the employee assigned by the supplier company to be the primary contact person for MTS
  4. Learner: refers to any person enrolled into one or more MTS training programmes

Information collection 
MTS may ask you to provide personal information for the following purposes :

Personal information collected may include:

We value the information that you choose to provide us with and will therefore take reasonable steps to protect above personal information from loss, misuse or unauthorised alteration.

CRICE Applications

MTS has developed CRICE desktop and mobile applications in compliance with the Consumer Protections Act of South Africa. Technical features have been designed to maintain confidentiality and respect consenting (example, the client has a secure portal to enrol their own staff, use of pop-up messages requiring real time permission, etc)

Consenting and acceptance.

MTSwill keep your personal information confidential. We are committed to protecting your right to privacy.  You have the right to object to the processing of your personal information and have a choice whether or not to accept these terms and conditions.

However, it is important to note that we require your acceptance to service you. By providing MTS with your personal information and/or continuing to use MTS products and services, you consent to MTS processing your personal information which MTS undertakes to process strictly in accordance with this Privacy Statement.

Consenting and acceptance may apply to the following:

Information Security

The security and confidentiality of your personal information matters to us. For this reason, MTS has physical, technical and administrative controls in place to protect your personal information from unauthorised access, use and disclosure. MTS evaluates these safeguards on an ongoing basis to help minimise risks from new security threats as they become known. Masoom Training Solutions Pty Ltd complies with the provisions of all applicable legislation related to the processing of Personal Information, including by:

We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We will, on an on-going basis, continue to review our security controls and related processes to ensure that your personal information remains secure. Our security procedures include but are not limited to:

Right to access information

You may request details of personal information which we hold about you. We will take all reasonable steps to confirm your identity (copy of your ID document) before providing details of your personal information in respect of a formal request for such information.

Your rights over your information

You have the right to ask us to update, correct or delete your personal information, unless the law requires us to keep it. Where we cannot delete your personal information, we will take all practical steps to de-personalise it. Where MTS is required by law to collect and keep personal information, we shall do so.

If you believe that any personal information we are holding about you is incorrect or incomplete, please contact us as soon as possible, at We will promptly correct any personal information found to be incorrect.

You may always choose to object to the collection or use of your personal information or to have your information erased. However, this may hinder MTS ability to provide the information or services you require.

Third-Party Risk Management

Use of Cookies

This website and/or associated mobile applications uses cookies to improve your experience while you navigate. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website or mobile application. We also use third-party cookies that help us analyze and understand how you use this website or mobile application. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.


MTS Services or products

Provided you have agreed to this, we may use your personal or other information to send you information on new services or products that may be of interest to you. This may include mail, e-mail or SMS information concerning us, our products and services, or our partners and their products or services. If you do not wish to continue receiving this information you may contact us and we will remove you from our mailing list.

Cross-Border Transfers
To the extent personal information is transferred out of the country or where the owner of that personal information lives in other countries, different standards may apply to how your data is used and protected in those countries. MTS has appropriate safeguards in place in accordance with applicable legal requirements to ensure that data is adequately protected irrespective of the country. This includes obtaining written assurances from any third party given access to your data so as to require them to adopt standards that ensure an equivalent level of protection for data as that adopted by MTS .

Privacy Statement for Children
MTS will not collect personal information from anyone we know to be under the age of 18 without the prior, verifiable consent from his or her legal representative. Such legal representative has the right, upon request, to view the information provided by the child and/or to require that it be deleted. 

Retention of Information
MTS will retain your personal information for as long as reasonably necessary to comply with legal obligations or for no longer as required for legitimate business purposes. 

Updates to Privacy Statement

We reserve the right to amend the privacy and security statement at any time. All amendments to the privacy and security statement will be posted on the website. Unless otherwise stated, the current version will supersede and replace all previous versions of the privacy and security statement.

How to contact us

If you have any queries about this notice; you need further information about our privacy practices; wish to withdraw consent; exercise preferences or access or correct your personal information, please contact us at the numbers/addresses listed on this letterhead or on our website.

Your right to complain

If you believe that MTS has used your personal information contrary to this Privacy Statement, you have the right to lodge a complaint with the Information Regulator, under POPIA, but we encourage you to first contact MTS to resolve the complaint.

If, thereafter, you feel that we have not resolved your complaint adequately, kindly contact the Information Regulator at: |JD House | 27 Stiemens Street | Braamfontein | Johannesburg | 2001 or |PO Box 31533 |Braamfontein| Johannesburg | 2017.