|
How to use the CRICE Appointment Booking System (CABS)
Pharmacy Managers (Primary HPOC) and Gatekeepers (Secondary HPOC) can view all appointments made by all pilot companies CRs across the facility in the CRICE HPOC Applications (mobile and online).
- Select the “Appointments” tab to view all CR bookings made with all clinical and non-clinical personnel across the hospital. Simply search for a CR name or company name.
- Select the 'Calendar' tab to view bookings by date, making it easy to track upcoming visits.
- View the 'Reason for Visit' and 'Products' relevant to that appointment and make relevant deductions (eg - product not on formulary).
- Contact the CR and/or AP to discuss further and/or to request attendance at the meeting.
Integration of CABS into CRICE Scanning Process
- The existing QR Codes that are already in use will continue to be scanned by all Pilot Company CRs so there is no need to print and/or post any QR Codes.
- CABS has been integrated with the CRICE Digital Access Card scanning system as follows:
- When a Pilot Companys CR scans the check-in code the system checks (in the background) if the CR has booked an appointment using CABS.
- If appointment was booked using CABS the system proceeds to permit access as normal.
- If appointment was not booked:
- A pop-up message appears informing the CR that they have failed to make a booking and that access may be denied in future.
- The pop-up also requires them to add a Reason for Visit in real-time
- Pharmacy Manager (Primary HPOC) and Gatekeepers (Secondary HPOCs) receive a check-in email with the 'Reason for Visit' in real-time and may intervene immediately, if need be.
- Access will not be denied for failing to make a booking using CABS at this stage until we get feedback from HPOCs as part of this piloting process.
Verify Supplier Company Registration
The new CRICE system allows Pharmacy Managers and Gatekeepers to verify if the Supplier Company has been vetted and registered as a bonafide company requiring access into hospital facilities.
Bonafide companies are issued with a CRICE Company Registration Certificate and only then given access to the CRICE Platform to enrol their CRs.
The CRICE vetting process and Company Registration Certificate does not replace hospital specific vetting processes and is typically one of many criteria hospitals require prior to permitting supplier companies to access facilities.
Very Important: The company certificate only confirms that the company meets compliance requirements; it does not mean CRs employed by the company have completed CRICE Training and have a Digital Access Card.
HPOCs can verify company registration status as follows:
- Access new mobile or online CRICE CAMS HPOC Applications
- Click on the 'Verify Company Certificate' tab
- Enter the company name or the Company's CRICE certificate number to confirm if a valid CRICE certificate has been issued.
Verify if a CR has a valid CRICE Digital Access Card
1. PMs and Gatekeepers may check individual CR status as follows:
- Online (new.cricecams.com): Click on 'Check Learner Status' tab
- On mobile
- Click on burger menu on top left corner and then on 'Verify Company Certificate' button
- Click on 'Check Learner Status' button
3. Enter the CRs email address in lowercase or Registration # (as appears on CR digital access card)
4. If CR does not have a valid digital access card then they have gained unauthorised access and you may:
- Deny access on the basis that they have not completed critical training and practicals, not taken vaccinations and have not signed legal assurances that protect the rights and well-being of patients, hospital staff and CRs .
- Very Important: please use AI Helpbot or send an email to cricecams@masoom.co.za to report all attempts to gain unauthorised access into your hospital facility. We will monitor such attempts and facilitate CRICE Enrolments.
- Please request the CR to use AI HelpBot (see below) to enrol into CRICE.
2. Training Resources: Click Here to view a short tutorial on Supplier Company Vetting and Verification of CR Access Card Status
How Pharmacy Manager (Primary HPOC) can add Gatekeepers (Secondary HPOC)
The PM champions CRICE Implementation but CRICE implementation requires teamwork and the PM relies heavily on gatekeepers (also called secondary HPOCs) to control and monitor CR access. Gatekeepers can be clinical or non-clinical staff who frequently encounter CRs because of their role or strategic positioning within the facility.
Important: Gatekeepers have full access to the HPOC mobile and online CRICE HPOC applications.
The PM can request for staff to be added as Gatekeepers by filling out the following form
[Request For Additional Gatekeepers]
How HPOCs can Control and Monitor Access
Training Resources:
Please click Here to watch the video tutorial on how to Control and Monitor Representatives using the HPOC CRICE CAMS App.
Please click Here to download the HPOC CRICE CAMS Poster
Please click Here to download the scanning and troubleshooting Poster.
How to provide feedback (issues, areas for improvement, features you are loving etc) as part of piloting process
Your feedback is essential to developing a final product that is functional and user-friendly.
You may use one of three methods to provide feedback, whichever is most convenient for you:
- Use the AI HelpBot below or
- Complete this feedback form (click here) or
- Send an email to cricecams@masoom.co.za
- Please take screenshots of any errors you may encounter and let us know what mobile device (samsung, iphone etc) or online browser (example: google Chrome) you are using.
|
